Frequently Asked Questions About Terms & Conditions
Account eligibility depends on local law in your region. Most jurisdictions require you to be of legal age to open an account. We verify age during registration. If you believe your account was restricted incorrectly, contact our support team via email with proof of age.
You can reset your password using the 'Forgot Password' link on the login page. We'll send a secure reset link to your registered email within a few minutes. If your account is locked after failed login attempts, wait 30 minutes and try again, or contact live chat for immediate assistance.
Your deposits are held in segregated accounts and not used for operational expenses. If a payment fails to credit your wallet within the stated time frame (usually under a minute for DANA, OVO, GoPay and QRIS), contact support with your transaction receipt and we'll trace and refund it.
Withdrawals are processed within 24 hours of your request, depending on your bank and payment method. DANA, OVO and GoPay transfers usually appear within an hour; QRIS and bank transfers may take 1–3 business days. You can check withdrawal status in your account transaction history.
Yes, you can update your email and phone number in your account Settings. Changes to email require verification via a link sent to your current email. Phone number updates may require identity verification. Contact support if you need help making these changes.
Report suspicious login attempts or unauthorized transactions to live chat or email immediately. We'll lock your account, review the activity, and help you regain control. Change your password and enable any available account security features as soon as possible.
We notify you of material changes by email at least 14 days before they take effect. If you disagree, you can close your account within that window. Continued login and play after the change date means you've accepted the updated terms.
